What’s in a StrideBoxFIT?
Each StrideBoxFIT will contain an assortment of sample and full size products from a variety of companies and brands. The box will include, but it’s not limited to: nutritional bars, protein powder, drinks, snacks, apparel, gadgets, skincare and hygiene products, as well as other accessories.
How Long Is A Subscription?
StideBoxFIT is a month to month subscription, and there is no long term commitment. Be a subscriber for as long as you like.
Once I signup, how often am I charged?
You will be charged on the 26th of the month, for your first box that will ship the first week of the following month. You will then be charged on the 26th of each month.
Where do you ship?
We ship to all US States, APO, and FPO addresses for FREE.
At this time we cannot ship to any other countries.
How long does it take to get my StrideBoxFIT through the mail?
We send the StrideBoxFIT via USPS. You should allow 3-7 business days for US delivery and additional time for international deliveries.
How often is the StrideBoxFIT sent out?
The StrideBoxFIT is sent once a month, scheduled to ship before the 7th of every month unless otherwise specified.
How do I cancel my account?
We’d love to know how we can keep you happy and a part of our community. Email us at firstname.lastname@example.org and we’ll gladly take care of your request.
I have not received my box and my account has been charged, where is my StrideboxFIT?
If it is your first box: please email email@example.com and request tracking information. Your box should have shipped the Friday following your order.
If you had a failed payment and corrected it: It is possible that you missed the cut-off for the current month. If your payment was made after the 1st of the month, please contact us to have your box shipped.
If it is your regularly scheduled monthly box: You should have gotten an email with tracking information around the 5th of the month when your box shipped. We highly recommend checking spam folders for the email before emailing firstname.lastname@example.org to find out tracking information.
I need to update my shipping address. How do I do this?
I need to update my payment information. How do I do this?
Customer Service Questions
I have a weird problem that’s not covered by this FAQ page. What should I do?
No Sweat! Please email us at email@example.com and we will get you taken care of!
My payment information is current, however, my payments are not processing. What’s going on?
This sometimes happens when a past payment fails to go through. When a past payment fails your account is put on hold. Please email us at firstname.lastname@example.org and we will reactivate your account ASAP.
I haven’t received my StrideBoxFIT; it has taken longer than it was suppose to, what should I do?
If you have a tracking number, please refer to that first. You can check the progress of your shipment on USPS’s website. If you don’t see any progress, or the package says delivered but you have not received it, please email us at email@example.com and we will track down your StrideBoxFIT.
I purchased my subscription this month, when will I receive my first box?
Your first box will be shipped Friday of the week you subscribed. So you should receive it the following week. Your remaining shipments will be sent out within the first week of the each month with out regular shipments.
I have questions or concerns about my subscription and attempted to contact you through Facebook/Instagram/Voicemail, but have not heard back?
We want to help you! The best way to contact the StrideBoxFIT team is via our firstname.lastname@example.org e-mail. Sometimes voicemails are hard to hear or leave us with no contact information, and our social media is handled by a different part of the company than our service. Please e-mail us.
I have double charges on my account. How do I resolve this?
We apologize for the inconvenience! Please email us at email@example.com and we will look into the problem and take care of the second charge immediately.
I received my box but it’s missing an item or an item is broken. Can I get a replacement?
Absolutely! Please let us know via email exactly what is missing or damaged, and confirm your mailing address so that we can get you your goodies ASAP. Our email is firstname.lastname@example.org
If you have additional questions that are not covered here, please email us at email@example.com and we will get back to you as soon as we can.